CERN Community Support Centres
Building 33 and Main Building (building 62)
Opening hours - Building 33: 7am - 6:30pm weekdays | Main Building: 8am - 5pm weekdays.
More information about the CERN Community Support Centre (bldgs 33 and 62) (access, maps, CERN Bulletin articles, Knowledge Base Articles,etc.).
UNIQA: Service hours: Monday to Friday 9.00 a.m. to 1.00 p.m., and Tuesdays and Thursdays 2.00 to 4.00 p.m.
SERVICE |
Service Desk |
IT-SOS |
| First-line support for all CERN services | Bldg 33 / Main Building | N/A |
| Access card creation and return (incl. family members) | Bldg 33 | N/A |
| Access card renewal (incl. family members) | Bldg 33 / Main Building | N/A |
| Biometric enrollment | Bldg 33 | N/A |
| CH and FR card management | Bldg 33 | N/A |
| Computing account management | Bldg 33 / Main Building | |
| Contractor and temporary personnel registration | Bldg 33 | N/A |
| Contractor information maintenance | Bldg 33 / Main Building | N/A |
| Dosimeter distribution | Bldg 33 | N/A |
| EDUROAM: registration, certificate renewal | N/A | Main Building |
| General questions about IT services or software | N/A | Main Building |
| Hardware drop-off, setup, repair request | N/A | Main Building |
| MATERIAL: borrow or purchase material like charger, USB charger, HDMI cable, etc. | N/A | Main Building |
| Online training stations | Bldg 33 | N/A |
| Software licences (Office, others) | N/A | Main Building |
| Telecom: SIM/eSIM, temporary phones, IP phones | N/A | Main Building |
| Temporary personnel information maintenance | Bldg 33 / Main Building | N/A |
| Vehicle registration | Bldg 33 / Main Building | N/A |
| Visitor access card management | Bldg 33 / Main Building | N/A |
| WIFI at CERN: device registration, random MAC issues | Bldg 33 / Main Building | |
| YubiKey: request handling and settings | N/A | Main Building |
| 2FA issues (OTP, device change) | Bldg 33 / Main Building | |