Centres de support de la communauté du CERN
Bâtiment 33 et Bâtiment principal (bâtiment 62)
Heures d'ouverture - Bâtiment 33: 7h00 - 18h30 jours de la semaine | Bâtiment principal: 8h00 - 17h00 jours de la semaine.
Plus d'informations concernant le Centre de support de la communauté du CERN (bats. 33 et 62) (accès, cartes, articles du Bulletin CERN, Articles de connaissances, etc.).
UNIQA : heures d'ouverture du lundi au vendredi, de 9 h à 13 h, et le mardi et jeudi, de 14 h à 16 h.
SERVICE |
Service Desk |
IT-SOS |
| First-line support for all CERN services | Bat. 33 / Bâtiment principal | N/A |
| Access card creation and return (incl. family members) | Bat. 33 | N/A |
| Access card renewal (incl. family members) | Bat. 33 / Bâtiment principal | N/A |
| Biometric enrollment | Bat. 33 | N/A |
| CH and FR card management | Bat. 33 | N/A |
| Computing account management | Bat. 33 / Bâtiment principal | |
| Contractor and temporary personnel registration | Bat. 33 | N/A |
| Contractor information maintenance | Bat. 33 / Bâtiment principal | N/A |
| Dosimeter distribution | Bat. 33 | N/A |
| EDUROAM: registration, certificate renewal | N/A | Bâtiment principal |
| General questions about IT services or software | N/A | Bâtiment principal |
| Hardware drop-off, setup, repair request | N/A | Bâtiment principal |
| MATERIAL: borrow or purchase material like charger, USB charger, HDMI cable, etc. | N/A | Bâtiment principal |
| Online training stations | Bat. 33 | N/A |
| Software licences (Office, others) | N/A | Bâtiment principal |
| Telecom: SIM/eSIM, temporary phones, IP phones | N/A | Bâtiment principal |
| Temporary personnel information maintenance | Bat. 33 / Bâtiment principal | N/A |
| Vehicle registration | Bat. 33 / Bâtiment principal | N/A |
| Visitor access card management | Bat. 33 / Bâtiment principal | N/A |
| WIFI at CERN: device registration, random MAC issues | Bat. 33 / Bâtiment principal | |
| YubiKey: request handling and settings | N/A | Bâtiment principal |
| 2FA issues (OTP, device change) | Bat. 33 / Bâtiment principal | |